Aflac Incorporated Logo

2019 ESG REPORT

ABOUT AFLAC

For more than six decades, Aflac has given policyholders the opportunity to focus on recovery, not financial stress.

Since the founding of our company in 1955, we've put the customer first by reminding ourselves daily of the promises we've made to those we insure. By doing so, we've gained the trust of more than 50 million people who count on us to pay claims fairly and promptly. In the U.S., eligible claims are often paid in one day, directly to the insured (unless assigned otherwise). Our customers choose Aflac because of our commitment to providing them with the confidence that comes from knowing they have assistance in being prepared for whatever life may bring.

20

Years

The number of consecutive years Aflac has been named a great place to work by Fortune.

19

Years

The number of years Aflac has been named to "Fortune World's Most Admired Companies" list.

1st

Signatory

Aflac is one of the first signatories of the Hispanic Promise.

$140M

Given Back

Aflac employees, its independent sales agents and The Aflac Foundation, Inc. have donated more than $140 million to childhood cancer treatment and research.

13X

Recognized

The number of times Aflac has been recognized by Black Enterprise for its commitment to diversity.

Leading the way toward making a real difference.

Light bulb

Conservation

$18M

Through energy conservation efforts, Aflac U.S. has saved more than $18 million in energy costs in the past eight years.

Chart up

Innovation

1st

Aflac is the first insurance company in the U.S. to achieve ISO 50001:2011 Energy Management Systems certification and the only insurance company in the U.S. to achieve both ISO 50001:2011 Energy management systems and ISO 14001:2015 Environmental Management.

Give

Compassion

7,500

Over 7,500 children are treated at the Aflac Cancer and Blood Disorders Center each year.

My Special AFLAC Duck

Revolutionary

My Special
Aflac Duck®

In September of 2018, Aflac began distributing My Special Aflac Ducks, social robots serving as caring companions for children with cancer and blood disorders, helping children undergoing treatment to communicate their feelings and take back their power through medical play. To learn more, please visit My Special Aflac Duck.

Awards & Accolades

Good deeds don't go unnoticed

Aflac is a recognized industry leader in all aspects of its business. Others think so, too.

One Day PaySM is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day Pay processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019.